- Real-time live interaction between customer support executives and website visitors.
- Operator to operator live chat communication.
- View what visitors typing before they send the message.
- Operator can send Canned messages for providing quick response to customer.
- Transfer chat from one operator to another any time in between ongoing conversation.
- Send Push URLs (pre-defined URL) of the websites to quickly assist their visitors.
- View and save Chat History details with their time and date.
- Shows Visitor`s detail (Visitor IP, Visitor Name, Arrival Time/Date, Department etc).
- Visitor can send Offline messages in case the operator is unavailable.
- Play Sound file for audio notification in case of any new chat request.
- Receive Chat Transcript details at specified email ID.
- Shows Online/Offline status of operator.
The Strength of Live Customer Support Program
Real-Time Online Chat
Live Chat Software provides a comprehensive help desk solution by efficiently managing the online customer support operation and assists customer care agents in providing better support service to website visitors in real time.
Full Featured Live Chat Program
Live help program provides all the advance features needed by all business organizations in providing best, fast and efficient web customer support to online clients and visitors. No monthly charges, license renewals or any hidden cost, just download and install software and use it lifelong.
Actively Convert Visitors to Customer
The website visitors need help and your support agents are there to entertain them. Customer service software would not let visitor to wander aimlessly around your Company site and helps them in interacting with superior client support. Thus professional web chat utility plays an active role in converting website visitors into permanent customer.
Engage Customers with Active Chat
Best help desk software allows customer support executives to view all online clients and website visitors as they browse. Operator can easily see the clients` details and interact with single or multiple customers at a time.
Increases Customer Satisfaction
The simple point and click management system allows customer care agents to spend more time with online clients/website visitors providing them detail information about the product or solving their queries. Thus this leads to increase customer satisfaction for the organization.
Reduces Customer Support Cost
Web based helpdesk software provides economical and faster way to have online communication between Company`s customer support executive and website visitors in real time. Utility provides best alternative for costly and time consuming telephonic and email support.
Easy to Install and Use
The efficient live chat software is easily downloaded and installed on PC or Laptop. Interactive and friendly GUI interface allows customer support executives to easily interact with online clients without requiring any technical knowledge.